We accept all major credit cards including Visa, American Express, Mastercard, Discover, PayPal and Shopify Pay.

Your credit card will be charged as soon as your order is accepted and processed.

We process and ship all our orders Monday through Friday, excluding holidays. Please allow up to 5 business days for orders to be processed before shipping. You'll receive a notification via email, and/or on your JB SKRUB account when your order has shipped, along with a tracking number.

You can always check your order status by logging into your account or refer to the confirmation shipping email you received.

Our fulfillment center begins processing orders as quickly as possible. If you’d like to make a change to your order, please contact us immediately at hello@jbskrub.com with your order information and we will do our best to address your request.

Oh no! Contact us at hello@jbskrub.com with your order number, and we'll make this right! 

Our system only allows for one discount per order, as stated in our terms and conditions

We ship anywhere in the United States and Canada (Including Alaska and Hawaii)!

U.S. Shipping is free for orders over $50. Shipping will be calculated at check out for orders under $50.  Shipping to Canada will be calculated at check out.

Yes! We are able to ship to PO Boxes.

Not at this time, but in the near future. 

Orders are shipped via USPS, UPS, FedEx or DHL depending on destination.  Once your order has shipped, you will receive a confirmation email with tracking. Please note tracking can take up to 24 hours to show movement. If we are shipping to Canada, DHL and USPS are our methods of shipment. 

Your order confirmation will be sent directly to the email address you provided at checkout. If you don’t see it, try checking your spam folder, just in case! Your shipping confirmation will be sent to your email address as soon as your order leaves our shipping facility! Again, don’t forget to check your spam folder if you did not receive either confirmation.

You can always check by using the order confirmation number and  shipping email you received.

If your order is received before 3PM PST Monday through Friday, we are usually able to get it out the door the next day.  Expedited shipping is an option if you need your order quickly.  

Sunny Southern California

We’re sorry to hear that! Email us at hello@jbskrub.com

There is no signature required for any of our products - so they can be delivered when you’re not there. For more information on your delivery, check your order tracking number that was sent to your email. 

We want you to love JB SKRUB, but if it’s just not right, we offer easy exchanges or returns within 30 days of your purchase. Refunds will go back to the original method of payment. Please email returns@jbskrub.com with your order number and the item(s) which you are looking to return. Our customer service team will send you a form to include in your shipment. Note: Return shipping costs back to our warehouse in California are the responsibility of the customer. 

As long as the product is less than ⅓ used, you may return the product. Please note original shipping fees are not refundable.

Ugh- we hate when something breaks in transit! Please email returns@jbskrub.com and include the order number, a photo of the item and a description of the damage. We will be in touch shortly thereafter to make it right. 

We are happy to give you a full refund for your product, we are unable to refund original shipping costs.

We process refunds as quickly as possible, but it may take 12 days from the receipt of delivery. You will receive an email notification once the refund is processed.  

Yes! All JB SKRUB products are vegan and cruelty free. We never test on animals, and ensure that all our partners are also cruelty free. 

We work with leading industry experts to perform thorough reviews of our formulas, starting with individual ingredients as well as how they work together. We formulate with clean ingredients that are aligned with the highest standards of clean in the beauty industry. 

Yes! We created JB SKRUB with our sons in mind, but our products are for all genders. If you have kids who like to have fun and get dirty, JB SKRUB is for you. JB SKRUB can be used by anyone looking for a body care routine that is clean, gently effective, simple to use, and colorfully cool.  

JB Skrub formulates to EU standards and does not use chemicals that are potentially harmful to health or the environment.

Yes!

The JB SKRUB Face Wash, Face Lotion and Face Pads do not have any added fragrance. The JB SKRUB Body Wash and Body Spray contain fruit derived botanical oils that contribute to the scent. No synthetic fragrance.

JB SKRUB products are formulated to meet the leading beauty clean guidelines outlined by Sephora Clean and Credo Clean. We formulate with clean ingredients that are aligned with the highest standards of clean in the beauty industry. We recognize the Beauty industry continues to evolve and define clean standards. We will continue to our part to stay informed and abide by responsible practices.

JB SKRUB is manufactured in sunny Southern California.

JB SKRUB can be purchased on jbskrub.com and Amazon.

Yes! Our packaging is recyclable, but we created our bottles to be multi-use. Look for our refills to be offered next year. We encourage you to refill your Body Wash, Face Wash, Face Pads and Body Spray.

JB SKRUB packaging is manufactured from PCR (post consumer resin), a material made from plastic that has been recycled, cleaned and processed. 

Please reach out to press@jbskrub.com for all pr needs. 

Thank you for thinking of JB SKRUB. If you are an influencer or content creator and would like to work with us, please contact our partnerships team at partnerships@jbskrub.com Note: Due to the high volume of requests, we can not reply to all inquiries.